Frequently Asked Questions

Common questions about AWIA documentation support and how Regris works.

Who is required to complete an RRA and ERP under AWIA?

Community water systems serving more than 3,300 people are required under America’s Water Infrastructure Act (AWIA) Section 1433 to conduct a Risk and Resilience Assessment (RRA) and maintain an Emergency Response Plan (ERP), certifying compliance to EPA on a five-year cycle.

What is the current certification deadline?

The first 5-year AWIA RRA review-cycle deadline has passed. Regris helps utilities organize documentation for the next review cycle. ERP review follows within 6 months of RRA completion. Regris organizes ERP documentation to support your internal review.

I completed AWIA in 2021. Do I need to do this again?

AWIA requires covered community water systems to review their Risk and Resilience Assessment at least once every five years after the original certification deadline and certify that review to EPA. The first small-system review deadline has passed; if your 2026 review is complete, preserve a clear record of what changed. If the documentation is incomplete or unclear, Regris can organize the record and identify items for internal review. ERP review follows within six months of RRA completion.

Does Regris submit my certification to EPA?

No. Regris generates RRA and ERP documentation to support review and recertification. To complete federal certification, your certifying official must separately submit certification through EPA's AWIA certification process.

How do Regris fixed-fee services work?

Start with the $499 Status & Document Review when you need a structured look at existing RRA and ERP materials. Use the $1,995 Refresh Sprint for deeper async organization and draft-document updates. Annual Maintenance is available for utilities that want ongoing documentation changes and review-cycle records maintained after the initial work.

What does the Status & Document Review include?

The review organizes utility-provided RRA and ERP materials, identifies documentation gaps or unresolved items, records source and evidence notes, and returns a packet for internal discussion. It is not an EPA submission or professional certification.

Does Regris replace a compliance consultant?

Regris provides guided AWIA documentation and gap review to help utilities organize their RRA and ERP work. It does not constitute a formal third-party audit, legal certification, engineering review, or regulatory filing. The certifying official is legally responsible for the accuracy of all submitted information.

Does Regris issue a compliance score or determination?

No. Regris can present a documentation-coverage snapshot to help your team see which statutory topics appear addressed or need review. That snapshot is not an EPA score, benchmark, audit opinion, or compliance determination.

What is your refund policy?

Refund requests can be sent to customerservice@getregris.com. Regris reviews each request against the purchased service, work already performed, the applicable order terms, and requirements of applicable law. See the Terms for details.

Is my data secure?

Regris uses TLS for client-server traffic, managed-provider encryption at rest for database storage, and server-side user and utility scoping before customer-data reads or writes. Your utility retains its own RRA and ERP records; Regris does not submit them to EPA. Regris does not sell customer data. Current hosting, payment, email, database, and AI-provider disclosures are listed on the Security & Procurement page.

My system serves fewer than 3,300 people. Can I still use Regris?

AWIA Section 1433 does not apply to systems serving 3,300 or fewer people. However, many smaller systems voluntarily complete RRAs and ERPs for state programs, grant eligibility, or insurance purposes. Regris can support that process.

How do I submit my certification to EPA?

After completing your RRA and ERP documentation, your certifying official must separately submit certification to EPA. Regris does not submit to EPA on your behalf.

To certify your RRA or ERP:

  1. Go to the EPA certification page
  2. Have your PWSID number ready
  3. Submit electronically via EPA's SCS (Shared CROMERR Services) portal at encromerr.epa.gov — EPA strongly recommends electronic submission as it provides an acknowledgment of receipt

EPA RRA and ERP Certification Submission Page →

Note: Submit only the certification statement — do not submit your actual RRA or ERP document to EPA. Keep your documents on file for five years per §1433(d).

I already completed my RRA. Can Regris help organize my ERP documentation?

Yes. Start with the Status & Document Review so Regris can organize the RRA record and the ERP materials that should reflect it. Existing customers with a legacy standalone ERP purchase can continue using that workspace. The first 5-year AWIA RRA review-cycle deadline has passed. Regris helps utilities organize documentation for the next review cycle. ERP review follows within 6 months of RRA completion. Regris organizes ERP documentation to support your internal review.

Have a question not covered here?

Contact customerservice@getregris.com